Return & Exchange Policy

EXCHANGE POLICY

If for any reason you are not satisfied with your purchase and your product is in an unused, new condition, you may return your item(s) within 7 days of the purchase date for an exchange of another item of equivalent value minus the shipping cost. You may take the item to your closest outlet for immediate exchange or alternatively you may send the said item to our HQ and we will proceed with the exchange within 3 working days.

 

 

RETURN INSTRUCTIONS:

1. Item must be returned in brand new, unused, in resalable condition with all tags attached and packaging intact.

2. Include the original packing list inside the carton.  (If you don’t have it, please include a piece of paper detailing your name, address, email, phone #, product returning, and the order number.)

3. Please choose a return shipping method and carrier of your preference. Ensure that you are provided a tracking number and insurance. We cannot be responsible for your return until it is received at our HQ.

 

Send to:

Rofina Group of Companies
Pine Valley Business Centre,
22 & 22A, Lebuh Rambai 11,

11060, Paya Terubong,

Penang, Malaysia.

 

The original freight charges will not be reimbursed.  The customer is responsible for return freight to Rofina / Cosas United.
If you can’t locate your order number, or need assistance with the return process, please email us at
[email protected] or call +604 828 6567
Please Note: Online merchandise must be returned to HQ address as stated above. 

 

STORE MERCHANDISE RETURN POLICY

Merchandise must be returned to the outlet where the product was purchased. If for some reason you cannot return the product to the point of purchase, we offer an option.

1. You may visit the ROFINA / COSAS UNITED
 closest to you to return the product or you may ship the product to the ROFINA / COSAS UNITED closest to you.

Please Note: Merchandise must be returned to the point of purchase.