Warranty & Repair Policies

LUGGAGE WARRANTY INFORMATION

Rofina Group takes pride in the high quality and innovative design of luggage collection. The products are manufactured with special attention to materials and details, meeting high-quality standards. Before we offer any of our products for sale, it is put through stringent tests of strength, durability and reliability to meet the demands and expectation of frequent travellers.

 

Rofina provides Local Manufactured Warranty that covers only manufacturing defect by us. If production and/or material defect should be found during the period covered by the warranty, Rofina Group will repair or replace the products at its own expenses. The warranty does not cover any damage due to wear and tear, negligence, abuse or mistreatment, exposure to extreme temperatures, abrasion, damage due to the product coming into contact with acids, solvents, water, or any damage during transport caused by transit companies (airlines, train companies for example) or accidents. Nevertheless, for the above-mentioned causes, the damaged product may be sent to COSAS UNITED/ROFINA outlet, which we will estimate the cost of repair, and the user will be responsible for any costs.

 

Rofina Group warranties its products for any defect in materials and/or manufacturing.

Hard Case Luggage:

Brand

Shell

Selected Accessories

Rofina

1 year

1 year

Cosas United

2 - 5 years

1 year

Roncato

2 years

2 years

Deseno

3 years

1 year

Note: Unless otherwise stated.

Soft Case Luggage:

Brand

Selected Accessories

Rofina

1 year

Cosas United

1 year

Roncato

2 year

Note: Unless otherwise stated.

Selected Accessories includes: Trolley, Wheels, Lock, Handle and Zipper Head.

 

Consequently, the purchaser is responsible for taking the product to the nearest COSAS UNITED/ ROFINA outlet, attaching the warranty certificate, fully completed, together with the receipt of purchase.

 

If any product or any part needs to be replaced and the colour or model is no longer available, Rofina Group will replace it with an equivalent product or spare part. However, if any product or any part of the limited edition products need to be replaced, the original colour is not guaranteed.

 

Purchaser is responsible for any costs of delivering the product to our HQ, including the cost of packaging, shipping and applicable taxes.

 

The warranty exclusively covers the value of the product but not its contents.

 

Product locks are only intended to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, or prevent breakage or searching by airline/airport personnel or governmental authorities.

 

IMPORTANT: IT IS ESSENTIAL TO INSPECT YOUR LUGGAGE AT THE TIME IT IS RE-DELIVERED BY A TRANSIT COMPANY. IF ANY DAMAGE IS FOUND, IT WILL BE NECESSARY TO PLACE A CLAIM WITH THE TRANSIT COMPANY (WHICH IS INSURED FOR ANY DAMAGE TO PASSENGERS’ LUGGAGE) AT THE PLACE OF ARRIVAL, IF POSSIBLE BEFORE CLEARING CUSTOMS.

 

SPECIAL PROMOTION/ PWP/ CLEARANCE ITEMS ARE NOT ENTITLED TO ANY WARRANTY COVERAGE. HOWEVER, WE DO PROVIDE LIFETIME SERVICES.

 

 

REPAIR POLICY

 

Customers may walk into any of our ROFINA / COSAS UNITED outlets for a claim and transportation fees will be charged depending on the distance. 

 

Customers are responsible for taking the product to the nearest ROFINA / COSAS UNITED outlet or HQ, attaching the warranty certificate, fully completed, together with the receipt of purchase.

 

Our repair centre will determine whether the damage is due to a manufacturing defect. If it is a manufacturing defect, we will repair your luggage at our own expense. If it is not repairable, we will order you replacement luggage. If they conclude that it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage.

 

Transportation Charges (Peninsular Malaysia)

  • Directly to & from HQ: Waived
  • Penang/ Butterworth: RM20.00/pc
  • Kedah/ Perak/ KL: RM25.00/pc
  • Johor / Malacca: RM30.00/pc
  • Others: To be Advised