Warranty & Repair Policy

LUGGAGE WARRANTY INFORMATION

Rofina Group takes pride in the high quality and innovative design of luggage collection. The products are manufactured with special attention to materials and details, meeting high quality standards. Before we offer any of our products for sale, it is put through stringent tests of strength, durability and reliability  to meet the demands and expectation of frequent travellers.

 

This warranty covers only manufacturing defect. If a production and/or material defect should be found during the period covered by the warranty, Rofina Group will repair or replace the products at its own expenses. The warranty does not cover any damage due to wear and tear, negligence, abuse or mistreatment, exposure to extreme temperatures, abrasion, damage due to the product coming into contact with acids, solvents, water, or any damage during transport caused by transit companies (airlines, train companies for example) or accidents. Nevertheless, for the above-mentioned causes, the damaged product may be sent to COSAS UNITED/ROFINA outlet, which we will estimate the cost of repair, and the user will be responsible for any costs.

 

Rofina Group warrantees its products for any defect in materials and/or manufacturing.

  • Hard Case Luggage: Shell (24 months) + Selected Accessories (12 months)
  • Soft Case Luggage: Selected Accessories (12 months)

 

Consequently, the purchaser is responsible for taking the product to the nearest COSAS UNITED/ ROFINA outlet, attaching the warranty certificate, fully completed, together with the receipt of purchase.

 

If any product or any part needs to be replaced and the colour or model is no longer available, Rofina Group will replace it with an equivalent product or spare part. However, if any product or any part of the limited edition products needs to be replaced, the original colour is not guaranteed.

 

Purchaser is responsible for any costs of delivering the product to our HQ, including the cost of packaging, shipping and applicable taxes.

 

The warranty exclusively covers the value of the product but not its contents.

 

Product locks are only intended to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, or prevent breakage or searching by airline/airport personnel or governmental authorities.

 

IMPORTANT: IT IS ESSENTIAL TO INSPECT YOUR LUGGAGE AT THE TIME IT IS RE-DELIVERED BY A TRANSIT COMPANY. IF ANY DAMAGE IS FOUND, IT WILL BE NECESSARY TO PLACE A CLAIM WITH THE TRANSIT COMPANY (WHICH IS INSURED FOR ANY DAMAGE TO PASSANGERS’ LUGGAGE) AT THE PLACE OF ARRIVAL, IF POSSIBLE BEFORE CLEARING CUSTOMS.

 

 

REPAIR POLICY

Customers may walk in to any of our ROFINA / COSAS UNITED outlets for a claim and RM10/20/30 will be charged upon transportation fees depending on the distance. Transportation fees will be waived if the luggage is sent directly to the HQ.  

 

Customers are responsible for taking the product to the nearest ROFINA / COSAS UNITED outlet or HQ, attaching the warranty certificate, fully completed, together with the receipt of purchase.

 

Our repair centre will determine whether the damage is due to a manufacturing defect. If it is a manufacturing defect, we will repair your luggage at our own expense. If it is not repairable, we will order you a replacement luggage. If they conclude that it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage.

 

SUPPLEMENTARY SERVICE

In the event luggage purchased is beyond repair within warranty period, customer is entitled the option of a new luggage with equal value for a nominal processing fee of RM80.

 

The subsequent new luggage will not be entitled to the supplementary service but the warranty will start anew.


IMPORTANT: SPECIAL PROMOTION/ PWP/ CLEARANCE ITEMS ARE NOT ENTITLED FOR ANY WARRANTY COVERAGE. HOWEVER, WE DO PROVIDE LIFETIME SERVICES.